Shipping policy

Welcome to FreshDroppy.com. This Shipping Policy explains how we process, ship, and deliver orders purchased from our website. We are committed to providing a smooth and reliable shopping experience for all our customers across India.

By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

1. Company Information

Website Name: FreshDroppy.com
Business Category: Women’s Fashion & Clothing
Email Support: dassaratchandra64@gmail.com
Customer Support Number: 9564017560
Business Address: Sirni, Keshrambha, Paschim Medinipur, West Bengal, India
Pin Code: 721451
GST Number: 19ATSPD1840Q2Z0

2. Order Processing Time

All orders placed on FreshDroppy.com are processed within 1 to 3 business days after order confirmation.

Orders are generally processed during regular business hours, excluding Sundays and public holidays. Once your order is successfully placed and confirmed, our team begins preparing your package for dispatch.

In some cases, order processing may take slightly longer due to:

  • High order volume during sales or festive seasons

  • Product availability issues

  • Incorrect shipping information provided by customers

  • Unforeseen operational delays

  • Natural disasters, strikes, or courier disruptions

Customers will be informed if there is any significant delay in processing their order.

3. Shipping Coverage

We currently provide shipping services across most locations in India. Our courier partners work hard to ensure safe and timely delivery to urban, semi-urban, and rural areas.

However, certain remote or restricted regions may not be serviceable by our delivery partners. In such situations, customers will be notified accordingly.

We reserve the right to cancel orders for locations where delivery is unavailable. If payment has already been made, the amount will be refunded as per our refund process.

4. Estimated Delivery Time

The estimated delivery timeline depends on the customer’s location and courier partner availability.

Standard Delivery Timeline

  • Metro Cities: 3–7 business days

  • Tier 2 & Tier 3 Cities: 5–9 business days

  • Remote Locations: 7–12 business days

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

During festive seasons, public holidays, weather disruptions, or high-demand periods, deliveries may take additional time.

5. Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment confirmation.

We may occasionally offer:

  • Free Shipping Promotions

  • Limited-Time Delivery Offers

  • Discounted Shipping Campaigns

Shipping charges may vary based on:

  • Product weight and dimensions

  • Delivery location

  • Courier partner availability

  • Promotional offers

Customers are advised to review shipping charges carefully before placing orders.

6. Order Confirmation

Once an order is successfully placed, customers will receive an order confirmation email or SMS containing basic order details.

The confirmation may include:

  • Order ID

  • Purchased items

  • Shipping address

  • Payment information

  • Estimated processing timeline

Customers are requested to verify all details immediately after placing the order.

7. Shipment Tracking

After dispatching the order, customers will receive shipment tracking details via email, SMS, or WhatsApp (if available).

Tracking information allows customers to monitor:

  • Shipment status

  • Transit updates

  • Estimated delivery progress

Tracking updates may take up to 24–48 hours to become active after dispatch.

8. Delayed Delivery

While we aim to deliver all orders on time, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Weather conditions

  • Transport disruptions

  • Courier partner issues

  • Government restrictions

  • High seasonal demand

  • Incorrect customer details

In such cases, we request customers to remain patient while our team coordinates with delivery partners.

FreshDroppy.com shall not be held liable for delays caused by external logistics or unforeseen situations.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information while placing orders.

If incorrect or incomplete shipping details are submitted:

  • Delivery delays may occur

  • Orders may be returned to origin

  • Re-shipping charges may apply

We are not responsible for failed deliveries caused by incorrect customer information.

Customers should contact us immediately if they need to update shipping details after placing an order.

10. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a package.

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept package

the shipment may be returned to us.

Additional shipping fees may apply for re-dispatching returned packages.

11. Damaged or Tampered Packages

Customers are advised to inspect packages carefully at the time of delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered

  • Leaking

please avoid accepting the package whenever possible and contact our support team immediately.

To help resolve such issues quickly, customers should share:

  • Clear photos of the package

  • Order details

  • Delivery information

Claims related to damaged shipments should preferably be reported within 24 hours of delivery.

12. Cash on Delivery (COD)

We may offer Cash on Delivery services for eligible locations and products.

COD availability depends on:

  • Delivery pin code

  • Order value

  • Product category

  • Courier service availability

Our team reserves the right to limit or reject COD orders in certain cases.

Customers placing COD orders are requested to ensure availability during delivery.

13. Failed Deliveries

An order may be marked as failed if:

  • Customer is unreachable

  • Address is incorrect

  • Delivery is refused

  • Payment issues occur

In such situations, the package may be returned to our facility.

Repeated failed delivery attempts may lead to restrictions on future orders.

14. International Shipping

Currently, FreshDroppy.com primarily serves customers within India.

International shipping may not be available at this time unless specifically mentioned on the website.

Future international delivery options may be introduced based on business expansion and logistics support.

15. Order Cancellation Before Shipment

Customers may request order cancellation before dispatch.

If the order has not yet been shipped, cancellation requests may be processed successfully.

Once an order is dispatched, cancellation may no longer be possible.

For cancellation assistance, customers can contact us through:

16. Lost Packages

If a package is marked as delivered but the customer has not received it, customers should contact us promptly.

We will coordinate with the courier partner to investigate the matter.

Resolution timelines may vary depending on courier investigations.

FreshDroppy.com is not responsible for packages lost due to incorrect delivery information provided by customers.

17. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information

  • Being available during delivery attempts

  • Tracking shipment updates

  • Reviewing shipping policies before purchase

Failure to comply with these responsibilities may affect successful delivery.

18. Policy Updates

We reserve the right to modify, update, or change this Shipping Policy at any time without prior notice.

Changes become effective immediately after being posted on the website.

Customers are encouraged to review this page periodically for updated information.

19. Contact Information

For shipping-related questions, order support, or delivery concerns, please contact us:

FreshDroppy.com

Email: dassaratchandra64@gmail.com
Phone: 9564017560

Business Address:
Sirni, Keshrambha,
Paschim Medinipur, West Bengal
Pin Code – 721451

GST Number: 19ATSPD1840Q2Z0

Thank you for shopping with FreshDroppy.com. We appreciate your trust and support and are committed to delivering your fashion products safely and efficiently.