Refund policy

Welcome to FreshDroppy.com. We value the trust of our customers and strive to provide a smooth and satisfying shopping experience. This Return & Refund Policy explains the terms and conditions related to returns, refunds, exchanges, cancellations, damaged products, and related services for purchases made through our website.

By placing an order on FreshDroppy.com, you agree to the terms outlined in this policy.

Company Information

Store Name: FreshDroppy.com
Business Email: dassaratchandra64@gmail.com
Customer Support Number: 9564017560
Business Address: Sirni, Keshrambha, Paschim Medinipur, West Bengal, India
Pin Code: 721451
GST Number: 19ATSPD1840Q2Z0

1. Overview

At FreshDroppy.com, customer satisfaction is our top priority. We carefully inspect all products before dispatch to ensure quality and accuracy. However, if you receive a damaged, defective, incorrect, or unsatisfactory product, you may request a return, replacement, or refund according to the conditions mentioned below.

Please read this policy carefully before making a purchase.

2. Eligibility for Returns

You may be eligible for a return or replacement under the following conditions:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product is missing parts or accessories.

  • The item received significantly differs from the product description on the website.

  • The product is unused, unwashed, and in original packaging with tags intact.

To qualify for a return:

  • The return request must be initiated within 7 days of delivery.

  • Proof of purchase/order confirmation is mandatory.

  • Clear photos or videos of the product may be required for verification.

FreshDroppy.com reserves the right to reject return requests that do not meet our policy requirements.

3. Non-Returnable Products

Certain categories of products may not be eligible for returns or refunds due to hygiene, safety, or business reasons. These include:

  • Innerwear and intimate apparel

  • Used or washed products

  • Products without original packaging or tags

  • Customized or personalized items

  • Final sale or clearance products

  • Gift cards or promotional items

  • Products damaged due to misuse by the customer

Please review product details carefully before placing an order.

4. Return Process

To initiate a return request, customers must follow these steps:

Step 1: Contact Customer Support

Email us at dassaratchandra64@gmail.com or call 9564017560 within 7 days of receiving your order.

Step 2: Share Required Details

Provide:

  • Order number

  • Product name

  • Reason for return

  • Photos/videos showing the issue

Step 3: Verification

Our support team will review your request and confirm eligibility within 2–5 business days.

Step 4: Return Pickup or Self-Shipping

Depending on your location and product type:

  • We may arrange a pickup service, or

  • You may be asked to ship the item to our return address.

Customers must ensure that products are securely packed to avoid damage during transit.

5. Refund Policy

Once the returned product is received and inspected, refunds will be processed according to the following terms:

Eligible Refund Scenarios

Refunds may be approved if:

  • The product is defective or damaged.

  • A wrong product was delivered.

  • The order cannot be fulfilled.

  • The returned product passes quality inspection.

Refund Method

Refunds are usually issued through:

  • Original payment method

  • Bank transfer

  • UPI transfer

  • Store credit (if applicable)

Refund Timeline

  • Inspection Process: 2–5 business days

  • Refund Processing: 5–10 business days

  • Bank Processing Time may vary depending on your payment provider.

FreshDroppy.com is not responsible for delays caused by banks or payment gateways.

6. Exchange Policy

We may offer product exchanges in the following situations:

  • Size issues

  • Color variation concerns

  • Defective products

  • Wrong item received

Exchange requests are subject to:

  • Product availability

  • Successful quality inspection

  • Compliance with our return conditions

If the requested replacement product is unavailable, a refund or store credit may be offered instead.

7. Cancellation Policy

Order Cancellation Before Shipment

Orders may be canceled before dispatch by contacting our customer support team.

Order Cancellation After Shipment

Once the order has been shipped, cancellation may not be possible. In such cases, customers may request a return after delivery, subject to policy approval.

FreshDroppy.com reserves the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspicious transactions

  • Incomplete customer information

  • Technical issues

In such situations, eligible refunds will be processed accordingly.

8. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.

  • Share clear photos/videos as evidence.

  • Keep the product unused and in original packaging.

Failure to report damaged items within the specified timeframe may result in rejection of the claim.

After verification, we may provide:

  • Replacement product

  • Partial refund

  • Full refund

  • Store credit

depending on the issue and product condition.

9. Wrong Product Delivered

If you receive the wrong item:

  • Contact us immediately with your order details.

  • Do not use or remove tags from the product.

  • We will arrange return pickup or provide shipping instructions.

Once verified, we will send the correct product or issue a refund if replacement is unavailable.

10. Return Shipping Charges

Seller-Paid Returns

FreshDroppy.com may bear return shipping charges if:

  • Wrong product delivered

  • Defective item received

  • Damaged product received

Customer-Paid Returns

Customers may need to bear shipping costs for:

  • Size exchange requests

  • Preference-based returns

  • Incorrect address issues

  • Refused deliveries

Shipping charges are generally non-refundable unless the return is due to our error.

11. Color & Product Appearance Disclaimer

We make every effort to display product images accurately. However:

  • Actual colors may vary slightly due to lighting and screen settings.

  • Product appearance may differ minimally from images shown online.

Minor variations shall not be considered defects.

12. Failed Deliveries & Incorrect Address

Customers are responsible for providing accurate shipping details.

If an order fails delivery due to:

  • Incorrect address

  • Unreachable phone number

  • Repeated delivery failure

  • Refusal to accept delivery

additional shipping charges may apply for re-shipment.

Refunds for failed deliveries may be adjusted after deducting logistics and handling costs.

13. Fraudulent Claims

FreshDroppy.com reserves the right to reject:

  • False claims

  • Suspicious return requests

  • Abuse of refund policy

  • Repeated fraudulent activities

Legal action may be taken in serious cases of fraud or misuse.

14. Quality Check Process

All returned products undergo strict inspection before approval. Refunds or exchanges will only be processed if the product:

  • Matches the original order

  • Is unused and undamaged

  • Includes original tags and packaging

Products failing inspection may be returned to the customer without refund eligibility.

15. Limitation of Liability

FreshDroppy.com shall not be liable for:

  • Indirect or consequential damages

  • Delivery delays caused by courier partners

  • Loss due to incorrect customer information

  • Product misuse by customers

Our maximum liability shall not exceed the purchase amount of the product ordered.

16. Policy Updates

FreshDroppy.com reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

17. Contact Us

For any return, refund, exchange, or cancellation-related queries, please contact:

FreshDroppy.com
Email: dassaratchandra64@gmail.com
Phone: 9564017560
Address: Sirni, Keshrambha, Paschim Medinipur, West Bengal – 721451
GST No: 19ATSPD1840Q2Z0

Visit: FreshDroppy.com